Secure Black Friday Early Access

BLACK FRIDAY FAQS

WHEN DOES THE REPRESENT BLACK FRIDAY SALE START?

For all prestige members, the Represent Black Friday sale will begin with early access from 6PM GMT on MONDAY 20th November.


General access will begin from 8PM GMT on MONDAY 20th November, please see the below list of localised times which are relevant to your region.


GLOBAL BLACK FRIDAY SALE TIMES - GENERAL RELEASE
Los Angeles: 12:00
New York: 15:00
Manchester: 20:00
Berlin: 21:00
Dubai: 23:00
Tokyo: 04:00
Sydney: 05:00
ALLOCATED PRESTIGE EARLY ACCESS TIMES
18:00 - VIP
18:30 - Platinum
19:00 - Gold
19:15 - Silver
19:30 - Bronze
19:30 - Regular Email Sign Ups
20:00 - GENERAL ACCESS
WHEN IS THE BLACK FRIDAY COLLECTION RELEASING?

The annual Black Friday Collection will drop on WEDNESDAY 22nd November at 8PM GMT.


Prestige codes are able to be redeemed against Black Friday Collection products. The Black Friday Sale will remain live throughout this period.

CAN I RETURN ITEMS THE BLACK FRIDAY SALE?
Yes, all UK orders placed over the weekend have a 14-day return period from receiving your items. All returns must be registered through our returns portal to ensure that the returns process is as speedy and simple as possible. Visit our returns policy page for more info. Please note, we will not be accepting underwear garments or socks as these items are non-returnable.
DELAYED RESPONSES
We understand that you might have a few extra questions, or experience an issue during the Black Friday sale which will result in you emailing our customer experience team. When doing so, please ensure that you include as much information about your query in your first message so that our agents can help resolve any questions you may have, as quickly as possible. Please note that things get increasingly busy for us around this time of year, so if you don't receive an immediate response from us, don't panic - we'll be working round the clock to answer your DMs and emails. For a faster point of contact, we will have live chat support available for most of the weekend.
I'VE NEVER SHOPPED WITH REPRESENT BEFORE, WHAT SIZE SHOULD I GO FOR?
If you’re not familiar with how Represent fits, and are unsure on which size to take. Please visit our dedicated size chart page, or the size chart which is displayed on each product.
CHECKOUT DELAYS
There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line. We'll get you through as quickly as possible!
WHICH PAYMENT METHODS WILL BE AVAILABLE TO USE DURING THE BLACK FRIDAY SALE?
All current payment methods which are available on the web-store, will be available for use like normal over the course of the weekend. This includes: PayPal, Klarna, Clearpay/Afterpay, iDeal, Sofort, Giro Pay, EPS & P24 (in the select countries, for more information please visit our terms and conditions page).
CAN I USE A PRESTIGE CODE ON ITEMS WHICH ARE IN THE SALE? 
Unfortunately not, prestige discounts cannot be used on sale items. However, they can be used on the Black Friday Collection that will launch on WEDNESDAY 22nd November at 8PM.
CAN I USE A GIFTCARD OR STORE CREDIT CODE?
Yes, any existing gift cards or return store credits can be used at the checkout. You can also purchase gift cards during the Black Friday sale, but these won’t be discounted.
WILL ANY BUNDLE DISCOUNTS BE AVAILABLE? 
Unfortunately, all automatic discounts won’t be available during the Black Friday Sale weekend, this includes both the Initial bundle and the 247 builder.
CAN I CHANGE OR CANCEL MY ORDER?
Due to increased traffic on all of our stores, orders placed over the Black Friday week cannot be amended, or cancelled. This includes order details like changing sizes or colours, adding products, or altering your shipping address, or shipping method.
I'VE PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
If you have placed multiple orders, we're unfortunately unable to combine these; each order will be dispatched separately.
I'VE PLACED MULTIPLE ORDERS, BUT ONLY ONE HAS ARRIVED?
We always try and dispatch orders on a 'first come first serve' basis. However, due to the operations at our distribution centres, unfortunately, we are not always able to do this.
WILL EXPRESS SHIPPING BE AVAILABLE DURING THE BLACK FRIDAY SALE?
All usual shipping methods will be available at checkout, however we cannot guarantee that express shipping will be as fast as normal, with increased volumes within the network over the BFCM period. Your shipping timeframe will begin once your package has been dispatched from our warehouse. Please allow up to 5 additional business for your order to arrive (in addition to the shipping timeframe chosen at checkout), before reaching out to our Customer Support Team. Tracking may take up to 48 business hours to activate once you've received your shipping confirmation email.
DO YOU HAVE QUESTIONS THAT WE HAVEN'T ANSWERED?
Contact us at customersupport@representclo.com.